Shipping policy

Shipping Times and Speeds

     We ship out all orders as soon as materials are available to ship. Sometimes, when items are out of stock we will ship out your product as soon as more product is available. 

     UPS ship times DO NOT include time to bring in out of stock items, or non-business days. For example, if an order is placed on a Friday with 2nd day air, and the item is out of stock, we will ship it out 2nd day air once the product is in. If we receive more product in the next Tuesday, it will ship 2nd day air and it would arrive at the destination Thursday.  

     Shipping cutoff time is 1pm CST, so if the order is placed after that time, the ship time "clock" starts on the next business day, and the items would ship out next business day.

Shipping Limitations

     Decking, assembled railing panels, lumber, underdecking panels, and other boards generally CANNOT be shipped outside of Minnesota or Wisconsin, due to their large size and the ability to ship them without the materials getting damaged. Most other smaller items are usually shipped UPS or USPS to your doorstep or business. 

     Most unassembled railing systems can be shipped UPS, but may be priced higher due to UPS length limitations. 

     If you are looking to get an order of large items shipped to you, and have a forklift and warehouse to ship to, give us a call and we can discuss it further. 

Local Pickup

     Once your order is prepared, items ordered for pickup can be picked up from our Minneapolis, MN warehouse between 7am-4pm CST. We will notify you once they are ready, since not all items may be in stock. 

Local Delivery

     All items can be arranged to be delivered within a 100-mile radius of our Minneapolis warehouse. Delivery schedule varies, and once your order is ready, we will be in touch with you about delivery details and timing. Contact us if you are outside this area, we may still be able to deliver to your location. 

Shipping outside the U.S.

     Pro Deck Supply is able to ship to all 50 U.S. states. If you are located in Canada, we are able to provide you with Dexerdry rolls and Blueclaws, as well as make recommendations of dealers near you that may have any other products you are looking for. Call us for more details.