The return process will go through the products you would like to return, and will help you print a label for a return package.
BE SURE to click this link from a computer that is connected to a printer, so you are able to print the label for your return package.
Any products returned must be returned clean and in re-sellable condition.
If products are not returned to the Pro Deck warehouse, shipping/freight for returned items will be charged or credited to the return receipt.
Restock fees will apply to all returned items.
- Stock items: 25% restock fee
- Non-stock items: generally NO returns on non-stock items are accepted, call for details.
- If accepted, customer must return in original packaging.
- 25% minimum restock fee for non-stock items
- Freight fees for returning to vendor must be paid by customer
Stock items include:
- Simpson Quik-Drive fasteners
- Simpson 1-5/8" fascia screws
- Concealoc hidden fasteners
- All bronze construction lag screws
- Ultralox horizontal railing panels: any length over 48", in black, bronze, or white
- Ultralox stair railing panels, 6',7',8', in black, bronze, or white
- Ultralox complete post kits, any color, in black, bronze, or white
- Ultralox ADA handrail pipe and parts
- TimberTech Rustic Elm, Sandy Birch, and Stone Ash square edge decking
- Azek Frontier white or PaintPro sheetstock in standard sizes: 8"x48", 8"x120", 8"x144", 12"x120", 12"x144", 15"x120", 15"x144",
- G-Tape 3040BK in 2",4", and 6" sizes
Non-stock items include:
- Cortex plugs and fasteners
- U2 fasteners
- Starborn decking fasteners for metal
- Starborn Cap-Tor and Headcote fasteners
- Azek and TimberTech railing systems
- Trex decking, fascia, and railing
- Ipe decking
- DekPro railing systems
- ASD Cable railing systems
- Green Bay Decking (i.Dekk, DuxxBak, and matching fascia and riser boards)
- Fortress railing systems
- Zuri Decking
Based on how these products are ordered/shipped, we will NOT be able to take returns on:
- Special Order items
- Clearance items
- Custom powder-coated items
- Materials that have been cut, screwed into, glued, or previously used.
- Used tools
- Damaged materials
- Custom G-Tape orders
- Custom painted materials
- Feeney Cable Railing parts
- Fiberon decking, fascia, fasteners, and railing
- Inside Out Underdecking
- Tiger Deck decking, fascia, and fasteners
- Trex Elevations steel framing
- Westbury railing systems
- Wild Hog Railing
- Wolf decking and fascia
- All other items not listed in "Stock Items" or "Non-Stock Items" lists above