The return process will go through the products you would like to return, and will help you print a label for a return package.
BE SURE to click this link from a computer that is connected to a printer, so you are able to print the label for your return package.
Any products returned must be returned clean and in re-sellable condition.
If products are not returned to the Pro Deck warehouse, shipping/freight for returned items will be charged or credited to the return receipt.
If an order has been placed with us, and you request that the order be canceled, there will be a 4% processing fee deducted from your refund.
If the items on your order have been sent to our warehouse or suppliers for picking, standard restock fees may apply, depending on what stage the order is at.
If you have special order items on your order that have been ordered, we may or may not be able to canceled, depending on what stage it is at. If the order has been processed by the manufacturer, we would NOT be able to refund or cancel the order.
Restock fees will apply to all returned items.
- Stock items: 10% restock fee
- Non-stock items: generally NO returns on non-stock items are accepted, call for details.
- If accepted, customer must return in original packaging.
- 25% minimum restock fee for non-stock items
- Freight fees for returning to vendor must be paid by customer
Stock items include:
- Simpson Quik-Drive fasteners
- Simpson 1-5/8" fascia screws
- Concealoc hidden fasteners
- All bronze construction lag screws
- Ultralox horizontal railing panels: any length over 48", in black, bronze, or white
- Ultralox stair railing panels, 6',7',8', in black, bronze, or white
- Ultralox complete post kits, any color, in black, bronze, or white
- Ultralox ADA handrail pipe and parts
- TimberTech Rustic Elm, Sandy Birch, and Stone Ash square edge decking
- Azek Frontier white or PaintPro sheetstock in standard sizes: 8"x48", 8"x120", 8"x144", 12"x120", 12"x144", 15"x120", 15"x144",
- G-Tape 3040BK in 2",4", and 6" sizes
Non-stock items include:
- Cortex plugs and fasteners
- U2 fasteners
- Starborn decking fasteners for metal
- Starborn Cap-Tor and Headcote fasteners
- Azek and TimberTech railing systems
- Trex decking, fascia, and railing
- Ipe decking
- DekPro railing systems
- ASD Cable railing systems
- Green Bay Decking (i.Dekk, DuxxBak, and matching fascia and riser boards)
- Fortress railing systems
- Zuri Decking (excluding Zuri Fasteners)
Based on how these products are ordered/shipped, we will NOT be able to take returns on:
- Special Order items
- Clearance items
- Custom powder-coated items
- Materials that have been cut, screwed into, glued, or previously used.
- Used tools
- Damaged materials
- Custom G-Tape orders
- Custom painted materials
- Feeney Cable Railing parts
- Fiberon decking, fascia, fasteners, and railing
- Inside Out Underdecking
- Tiger Deck decking, fascia, and fasteners
- Trex Elevations steel framing
- Westbury railing systems
- Wild Hog Railing
- Wolf decking and fascia
- All other items not listed in "Stock Items" or "Non-Stock Items" lists above