Return Policy


The return process will go through the products you would like to return, and will help you print a label for a return package.

BE SURE to click this link from a computer that is connected to a printer, so you are able to print the label for your return package.


Any products returned must be returned clean and in re-sellable condition.

If products are not returned to the Pro Deck warehouse, shipping/freight for returned items will be charged or credited to the return receipt.


Restock fees will apply to all returned items.

  • Stock items: 25% restock fee
  • Non-stock items: generally NO returns on non-stock items are accepted, call for details.
    • If accepted, customer must return in original packaging.
    • 25% minimum restock fee for non-stock items
    • Freight fees for returning to vendor must be paid by customer


Stock items include:

  • Simpson Quik-Drive fasteners
  • Simpson 1-5/8" fascia screws
  • Concealoc hidden fasteners
  • All bronze construction lag screws
  • Ultralox horizontal railing panels: any length over 48", in black, bronze, or white
  • Ultralox stair railing panels, 6',7',8', in black, bronze, or white
  • Ultralox complete post kits, any color, in black, bronze, or white
  • Ultralox ADA handrail pipe and parts
  • TimberTech Rustic Elm, Sandy Birch, and Stone Ash square edge decking
  • Azek Frontier white or PaintPro sheetstock in standard sizes: 8"x48", 8"x120", 8"x144", 12"x120", 12"x144", 15"x120", 15"x144",
  • G-Tape 3040BK in 2",4", and 6" sizes


Non-stock items include:

  • Cortex plugs and fasteners
  • U2 fasteners
  • Starborn decking fasteners for metal
  • Starborn Cap-Tor and Headcote fasteners
  • Azek and TimberTech railing systems
  • Trex decking, fascia, and railing
  • Ipe decking
  • DekPro railing systems
  • ASD Cable railing systems
  • Green Bay Decking (i.Dekk, DuxxBak, and matching fascia and riser boards)
  • Fortress railing systems
  • Zuri Decking


Based on how these products are ordered/shipped, we will NOT be able to take returns on:

View ALL special order items

  • Special Order items
  • Clearance items
  • Custom powder-coated items
  • Materials that have been cut, screwed into, glued, or previously used.
  • Used tools
  • Damaged materials
  • Custom G-Tape orders
  • Custom painted materials
  • Feeney Cable Railing parts
  • Fiberon decking, fascia, fasteners, and railing
  • Inside Out Underdecking
  • Tiger Deck decking, fascia, and fasteners
  • Trex Elevations steel framing
  • Westbury railing systems
  • Wild Hog Railing
  • Wolf decking and fascia
  • All other items not listed in "Stock Items" or "Non-Stock Items" lists above