Return Policy

CLICK HERE TO START A RETURN

The return process will go through the products you would like to return, and will help you print a label for a return package.

BE SURE to click this link from a computer that is connected to a printer, so you are able to print the label for your return package.

 

To request an order cancellation, email us at [email protected] or call us at 612-331-5487

RETURNS:

Any products returned must be returned clean and in re-sellable condition.

If products are not returned to the Pro Deck warehouse, shipping/freight for returned items will be charged or credited to the return receipt.

 

Order Cancellations

If an order has been placed with us, and you request that the order be canceled, at minimum there will be a 4% processing fee deducted from your refund.

If the items on your order have begun processing and packaging, standard restock fees may apply.

If you have special order items on your order that have been ordered from the manufacturer, we may or may not be able to cancel the order, depending on what stage it is at. If the order has been processed by the manufacturer, we will NOT be able to refund or cancel the order.

 

Restock fees will apply to all returned items.

  • Stock items: Minimum 10% restock fee
  • Non-stock items: generally no returns on non-stock items are accepted, email or call for more details.
    • If accepted, customer must return in original packaging.
    • 25% minimum restock fee for non-stock items
    • Freight/shipping fees for returning to vendor must be paid by customer

 

"Stock" items include:

  • TimberTech Terrain solid color square edge decking
  • TimberTech Reserve decking/fascia
  • Azek Landmark decking/fascia
  • Azek adhesives
  • Dexerdry rolls and tools
  • Most Cortex and Pro-Plug fasteners (Azek, Azek Trim, Clubhouse, Fiberon, Timbertech, Trex, Wolf)
  • Simpson Quik-Drive fasteners
  • Simpson 1-5/8" trim head fascia screws
  • Concealoc hidden fasteners
  • Sideloc screws and tools
  • Most Camo clips, screws, and tools
  • Bronze Star CCTX lag screws
  • Ultralox post kits and railing panels: 5', 6', 7', 8'  in black, bronze, or white
  • Ultralox standard railing posts
  • Azek Frontier white or PaintPro sheetstock in sizes: 8"/12"/15" widths and 4'/8'/12' lengths
  • G-Tape, Protac, and Protecto joist tape
  • Toploc fasteners
  • Standard sizes of our Select Cut treated 2x10, 2x12, and 6x6

 

Non-stock items include:

  • Treated LVLs
  • Timbertech Dryspace parts
  • TimberTech Legacy, Prime, Prime+, and Terrain variegated colors
  • Azek Harvest and Vintage collections
  • Azek Max and Multi-Width decking
  • Azek Frontier trimboards
  • Westbury railing systems
  • Dekpro railing panels, posts, and balusters
  • Most lighting items
  • Starborn decking fasteners for metal
  • Some Cortex plugs and fasteners
  • TimberTech railing systems
  • Ipe decking
  • Trex railing items
  • DekPro railing systems
  • RailFX Cable railing systems

 

Based on how these products are ordered/shipped, we will NOT be able to take returns on:

  • Materials that have been cut, screwed into, glued, or previously used.
  • Damaged materials
  • Clearance items
  • Discontinued items
  • Any orders of items  "special ordered" from the manufacturer that they do not normally manufacture
  • Larger bulk orders of stock items
  • Azek moulding and beadboard
  • Custom-cut PWT LVLs
  • Clubhouse decking
  • Fiberon decking, fascia, fasteners, and railing
  • Trex decking, fascia, and railing
  • Wolf decking and fascia
  • Westech (Brock) decking and fasteners
  • Starborn Cap-Tor and Headcote fasteners
  • Wild Hog Railing
  • Feeney Cable Railing parts
  • Fortress Railing and parts
  • Ultralox Glass railing parts
  • Inside Out Underdecking
  • Custom powder-coated items
  • Custom painted fascia
  • All other items not listed in "Stock Items" or "Non-Stock Items" lists above